Sam Brown Sam Brown's Profile Page

Sam Brown Sam Brown

0 Course Enrolled • 0 Course Completed

Biography

ITIL-4-Specialist-Create-Deliver-and-Support勉強の資料 & ITIL-4-Specialist-Create-Deliver-and-Support認証pdf資料

成功した方法を見つけるだけで、失敗の言い訳をしないでください。ITILのITIL-4-Specialist-Create-Deliver-and-Support試験に受かるのは実際にそんなに難しいことではないです。大切なのはあなたがどんな方法を使うかということです。Pass4TestのITILのITIL-4-Specialist-Create-Deliver-and-Support試験トレーニング資料はよい選択で、あなたが首尾よく試験に合格することを助けられます。これも成功へのショートカットです。誰もが成功する可能性があって、大切なのは選択することです。

ITIL ITIL-4-Specialist-Create-Deliver-and-Support 認定試験の出題範囲：

トピック
出題範囲

トピック 1

顧客とユーザーエクスペリエンス：このセクションでは、サービスエクスペリエンスマネージャーのスキルを評価し、顧客の期待に沿ったサービス提供について検証します。ユーザーのニーズとサービスの問題に迅速かつ効果的に対応し、満足度の高いエクスペリエンスを提供することに重点を置いています。

トピック 2

文化とコラボレーション：このセクションでは、チームリーダーのスキルを評価し、組織内でサービス重視の文化を育む方法を網羅します。チームや部門間のコラボレーションを重視し、コミュニケーションを強化し、サービスベースのプロジェクトの成功を確実にします。| :

トピック 3

サービスパフォーマンスメトリクス：このセクションでは、ITパフォーマンスアナリストのスキルを測定し、主要業績評価指標（KPI）とメトリクスを特定し、解釈する方法を網羅します。サービスの有効性を評価し、データに基づいた意思決定を行うことでサービス成果を向上させることに重点が置かれます。

トピック 4

ITIL 4 原則：この試験セクションでは、ITサービスマネージャーのスキルを測定し、「価値へのフォーカス」、「現状からのスタート」、「最適化と自動化」といったITIL 4の指針の適用について検証します。運用効率とサービスの質の向上を目指します。

トピック 5

サービス設計と開発：このセクションでは、サービスデザイナーのスキルを評価し、顧客ニーズとビジネス目標の両方に沿ったサービスを設計・開発する方法を網羅します。サービス要件の特定と定義、サービスコンポーネントの設計、開発ライフサイクル全体にわたるサービス品質の確保などが含まれます。

トピック 6

サービスサポート：このセクションでは、テクニカルサポートスペシャリストのスキルを評価し、ITサービスの管理と維持に必要なサポート機能を網羅します。問題解決、インシデント管理、そして長期にわたるサービス信頼性の維持のための実践的なスキルも含まれます。

>> ITIL-4-Specialist-Create-Deliver-and-Support勉強の資料 <<

ITIL ITIL-4-Specialist-Create-Deliver-and-Support認証pdf資料 & ITIL-4-Specialist-Create-Deliver-and-Support試験過去問

Pass4Testは、魅力的なキャラクターで世界中の試験受験者を招きます。当社の専門家は彼らの卓越性に大きく貢献しました。したがって、試験をシミュレートするITIL-4-Specialist-Create-Deliver-and-Supportが最良であると率直に言うことができます。 ITIL-4-Specialist-Create-Deliver-and-Support学習教材のコンテンツを作成する取り組みは、学習ガイドの開発につながり、完成度を高めます。関心を集め、いくつかの難しい点を簡素化するために、当社の専門家は当社のITIL-4-Specialist-Create-Deliver-and-Support学習資料を設計し、ITIL-4-Specialist-Create-Deliver-and-Support学習ガイドをよりよく理解できるように最善を尽くします。

ITIL 4 Specialist: Create, Deliver and SupportExam 認定 ITIL-4-Specialist-Create-Deliver-and-Support 試験問題 (Q56-Q61):

質問 # 56
An organization is moving from a process-based approach to a value-stream based approach for managing user issues.
Which of these activities should the organization do FIRST?

A. Identify the activities which could be improved by the use of automation
B. Understand which steps contribute least to the support of the service
C. Consider how the service desk teams can be involved at an earlier stage in the creation of a service.
D. Understand the situations in which incidents and service requests will be initiated

正解：D

解説：
Understanding the situationswhereincidents and service requestsare initiated is the first step, as it defines how user needs trigger value streams and shapes the design of the overall support approach.

質問 # 57
A service provider is struggling to ensure timely incident resolution. The reports show that the majority of incidents that can be resolved without implementing a change are resolved on time. However, if an incident resolution requires a change, it is almost never implemented within the agreed incident resolution time. What is the BEST approach for the service provider to improve the situation?

A. Review the incident resolution targets
B. Review the incident management process
C. Review the change authorization procedures
D. Review the incident resolution value stream

正解：D

解説：
The best approach is to review the incident resolution value stream (B). The ITIL 4 Specialist: Create, Deliver and Support guide (Section 4.3.3) states: "Analyzing the incident resolution value stream identifies bottlenecks, such as delays in change implementation, and enables end-to-end optimization to meet agreed times." This holistic review addresses the specific issue of change-related delays, unlike option A (adjusting targets avoids fixing the problem), option C (narrowly focuses on authorization), or option D (misses the value stream context). The guide adds: "Value stream analysis is key to aligning incident and change processes." Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 4.3.3 - Incident Resolution Value Stream Analysis.

質問 # 58
An organization with established processes for managing incidents, changes, and problems, receives a high volume of calls from users complaining that their issues are not being resolved efficiently. What should the organization do FIRST to start to improve the situation?

A. Review skills and competencies of user support staff to ensure they have the required capability
B. Use value stream mapping to help understand the end-to-end flow of user support
C. Encourage teams to collaborate so they can focus on value for users
D. Improve the integration of tools to ensure there are no gaps between processes

正解：B

解説：
The organization should first use value stream mapping to help understand the end-to-end flow of user support (A). The ITIL 4 Specialist: Create, Deliver and Support study guide (Section 2.3.1) states: "Value stream mapping is the initial step to visualize and analyze the flow of activities, identifying inefficiencies and delays in service delivery processes." This provides a foundation for addressing user complaints by pinpointing bottlenecks before implementing solutions like collaboration (B), tool integration (C), or skill reviews (D). The guide emphasizes: "Mapping ensures a holistic view, essential for effective planning and improvement." Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 2.3.1 - Value Stream Mapping.

質問 # 59
An organization has experienced difficulties in providing user support at expected levels. The organization has asked one of its relationship managers and a business analyst to gather information about the types of issues which users and customers are experiencing. The organization would also like to understand the operational issues that support teams are experiencing.
Which practice is most likely to provide this information?

A. Problem management
B. Monitoring and event management
C. Release management
D. Service desk

正解：D

解説：
Theservice deskpractice is the primary point of contact for users and customers, making it the best source for gathering information about both user issues and operational challenges faced by support teams.

質問 # 60
An organization has departments that are structured as Sales, Business Operations, and Quality Control. Each department has its own set of responsibilities, reporting lines and authorities, and they manage their internal processes independently. What type of organizational structure is this an example of?

A. Functional
B. Divisional
C. Flat
D. Matrix

正解：A

解説：
This is an example of a functional organizational structure (B). The ITIL 4 Specialist: Create, Deliver and Support documentation (Section 3.1.2) describes a functional structure as one where departments are organized by specialized functions (e.g., Sales, Operations, Quality Control), each with distinct responsibilities and independent processes. This structure supports service value system alignment by leveraging expertise but can create silos if not coordinated. Option A (matrix) involves cross-functional reporting; option C (divisional) focuses on product or region; and option D (flat) minimizes hierarchy, none of which match the description. The guide notes this structure's relevance in service management contexts.
Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 3.1.2 - Organizational Structures.

質問 # 61
......

実際の試験に応じて、実践のために最新のITIL-4-Specialist-Create-Deliver-and-Support試験ダンプを提供します。最新のITIL-4-Specialist-Create-Deliver-and-Supportテストの質問を使用すると、テストの実践で良い経験をすることができます。さらに、価格について心配する必要はありません。さらにパートナーシップを結ぶために、1年間半額の無料アップデートを提供します。これは、この分野で大きな売り上げです。お支払い後、更新されたITIL-4-Specialist-Create-Deliver-and-Support試験をすぐに送信します。更新に関する質問がある場合は、ITIL-4-Specialist-Create-Deliver-and-Support試験の質問にメッセージを残してください。

ITIL-4-Specialist-Create-Deliver-and-Support認証pdf資料: https://www.pass4test.jp/ITIL-4-Specialist-Create-Deliver-and-Support.html